Human Resource Management Practices of the Sydney Hotel

CHAPTER I INTRODUCTION Background Sydney Hotel is a profit organization which was establish on June 1991 and it was started operate in General Santos City on 1993. For the successive years of operation, there was large number of guest every year that Check in the Hotel. It became a challenge to the president, Charlemagne T Delfino. Sydney Hotel is one of General Santos Citys preferred hotels. The hotel is well-equipped with spacious function rooms for banquets and conferences. Sydney Hotel is a Standard hotel in General Santos City that has comfortable and affordable accommodations. The authorities of the Sydney Hotel see to it that they select the best employees and drive them towards improvements of their competencies and†¦show more content†¦And the legal procedures and how these procedures are carried out. The main purpose of the study is to identify any modifications that should be done for the improvement of the practices to successfully reach the goals of the organization. Objectives †¢ Resource Management Practices of the Sydney Hotel of General Santos City. †¢ To know the due process of each practice. †¢ To know determine the effectively of the practices. †¢ To know the persons involved in doing the process. †¢ To know quality of the HR practices of the Sydney Hotel. †¢ Determine the current performance of Sydney Hotel in terms of the following dimension: Human Resource, Customer Services. Scope and Delimitation This Study is Limited to Sydney Hotel organization Structure, Human Resource, and Customer Services. The analysis of the operation of the Sydney Hotel was limited only to the following areas: Organization- This aspect refers to the management of the Sydney Hotel. It includes the officers, their functions and responsibilities. Human Resource - People who are considered the most exciting challenging resource of any organization. Customer Service - is the provision of service to customers before, during and after a purchase. 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